Privacy Policy

Last updated: 2025-08-18

1. Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Account Information: Email address, name, profile information
• Payment Information: Billing details (processed securely through Stripe)
• Support Communications: Messages and correspondence with our support team
• Usage Data: Information about how you use our service

Social Media Platform Data

When you connect your social media accounts, we collect:

• Profile Information: Display names, usernames, profile images, and public profile data
• Authentication Tokens: OAuth tokens to access and publish to your connected accounts
• Content Data: Posts, images, videos, and metadata you choose to publish through our service
• Engagement Metrics: Performance data for content published through Postinow

Supported Platforms: TikTok, Instagram, Facebook, X (Twitter), LinkedIn, and other social media platforms as integrated.

2. How We Use Your Information

Service Provision

• Publish and schedule content to your connected social media accounts
• Provide analytics and performance insights for your published content
• Maintain and improve our service functionality
• Process payments and manage subscriptions
• Provide customer support and respond to inquiries

Platform Compliance

• Ensure compliance with social media platform policies and terms
• Maintain proper authentication and authorization with platform APIs
• Respect platform rate limits and usage guidelines
• Facilitate secure data transfer between platforms

3. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described below:

Social Media Platforms

We share content and data with connected social media platforms as necessary to provide our publishing services, in accordance with each platform's API terms and policies.

Service Providers

• Payment Processing: Stripe for secure payment processing
• Cloud Infrastructure: Hosting and storage providers for service operation
• Analytics: Service providers for usage analytics and performance monitoring

Legal Requirements

We may disclose information when required by law, to protect our rights, or to comply with legal processes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Data encrypted in transit and at rest
• Access Controls: Limited access to personal data on a need-to-know basis
• Authentication: Secure OAuth protocols for platform connections
• Monitoring: Regular security monitoring and updates
• Compliance: SOC 2 security standards and industry best practices

5. Data Retention

We retain personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records for legitimate purposes

Account data is typically retained for the duration of your subscription plus a reasonable period thereafter for business purposes.

6. Your Rights and Choices

Access and Control

• Account Access: View and update your account information through your dashboard
• Connected Accounts: Manage and disconnect social media platform connections
• Content Control: Delete or modify content before and after publishing
• Subscription Management: Upgrade, downgrade, or cancel your subscription

Data Subject Rights (GDPR/CCPA)

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate personal data
• Right to Erasure: Request deletion of your personal data
• Right to Portability: Receive your data in a portable format
• Right to Object: Object to processing of your personal data

To exercise these rights, email us at privacy@postinow.com or contact our support team.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for data transfers
• Certification schemes and codes of conduct

8. Platform-Specific Privacy Information

TikTok Business API

Our use of information received from TikTok Business API adheres to theTikTok for Developers Terms of Service and TikTok's privacy requirements.

Meta Platform Integration (Instagram/Facebook)

We comply with Meta's Platform Policy and data handling requirements for both Instagram and Facebook integrations, including adherence toMeta Platform Policy.

X (Twitter) Integration

We comply with X's Developer Agreement and Policy for data handling and user privacy protection.

LinkedIn Integration

For LinkedIn integration, we follow LinkedIn's API Terms of Use and privacy requirements for professional networking data.

9. Children's Privacy

Postinow is not intended for use by children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

Note: We do not sell personal information to third parties.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Material changes will be communicated through:

• Email notification to registered users
• Prominent notice on our website
• In-app notifications

Continued use of our service after changes constitutes acceptance of the updated Privacy Policy.

12. Contact Information

For questions about this Privacy Policy or our privacy practices, contact us:

This Privacy Policy is effective as of 2025-08-18 and was last updated on 2025-08-18.